FAQs

Frequently Asked Questions (FAQ)

Welcome to escentials Vietnam! We're here to bring you the world’s finest fragrances and beauty essentials. Below are some frequently asked questions to help guide your experience with us.

1. Can I shop directly on the escentials Vietnam website?

At the moment, direct online purchasing is not available on our website. However, we’re happy to assist you! If you’re interested in any product, simply click the ‘Contact us’ button on the product page to chat with us and make your purchase.

2. Why is there no login or account feature?

Our website currently does not support user accounts or login functionality. All inquiries and purchases are handled directly through Facebook Messenger for now. We're working on enhancing your shopping experience and these features will be available in the future.

3. How do I place an order?

To place an order:
1. Browse our collection and select your desired product.
2. Click on the Facebook Messenger button.
3. Send us a message with the product details, and our team will assist you personally with pricing, availability, and delivery.

4. When will online shopping be available?

We’re actively working on bringing full e-commerce functionality to escentials Vietnam. Stay tuned by following us on Facebook and Instagram for updates and announcements.

5. Are the products on Escentials Vietnam authentic?

Absolutely. All products featured on escentials Vietnam are 100% authentic and sourced directly from our official global partners and brand owners.

6. Can I request product recommendations?

Of course! Our team is always happy to help. Just drop us a message via Facebook Messenger, and we’ll provide personalized suggestions based on your preferences.

7. Do you offer delivery across Vietnam?

Yes, we offer delivery across Vietnam. Details such as delivery time and shipping fees will be shared with you during your conversation with us, depending on your location and order size.

8. Can I return or exchange products?

For now, all returns and exchanges are handled on a case-by-case basis. Please contact us via Facebook Messenger within 7 days of receiving your product if you have any issues, and our team will do their best to assist you.

9. How can I stay updated on new arrivals and promotions?

Follow us on Facebook and Instagram to be the first to know about new launches, promotions, and exciting updates!

Need more help?

If your question isn't listed above, don’t hesitate to send us a message on Facebook Messenger or email us at customercare.vn@escentials.com. Our team is ready to assist you!